Service/Support
       
 

Case Studies

Mission Hospital
  • Client: Mission Hospital - Mission Viejo, CA
  • Challenge: A fragmented mix of equipment and ineffective print strategies combined with a series of unnecessary manual process was costing the hospital millions of dollars and creating a myriad of inefficiencies.
  • Solution: Using iDocs Team of Technical, Product, Project and Organizational specialists, we were able to understand the hospital environment and how people worked allowing us to create the optimal equipment mix resulting in efficiencies through standardization
  • Results: Reduced costs by 1.2 million dollars over 3 years

Conexant
  • Client: Conexant - Irvine, CA
  • Challenge: Manage different makes and models printers and copiers in multiple locations from a single centralized location. This includes consumables, parts and SLA’s.
  • Solution: Using iDocs centralized management software, all copy counts, drivers, toner levels, changes and updates can be viewed and managed from a single location. Standardization of devices and consumables reduces cost and technical assistance.
  • Results: Reduced Conexants printing costs by 30% per month and reduced service issues by 40%

  • Client: Multiplied Media - Calgary, B.C .
  • Challenge: Create a virtualized developement and production platform that will be distributed to cloud service hosting companies in over 10 different countries.
  • Solution: Using iDocs Design Tech team, a complete developement to production virtual platform was developed allowing applications to be developed,tested and rolled out all while staying within the virtual platform
  • Results: Reduced developement time and troubleshooting by 30% and reduced initial hardware costs by 60%. Total cost savings of over $500,000.00 dollars US.

 

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